KOLL TERMS AND CONDITIONS FOR BUSINESS SERVICES (B2B)

Last updated: May 5, 2026

This Agreement is entered into between Koll Group Oy ("Koll") and a business customer ("Customer"). The Agreement governs the use of the Koll calling application ("Service").

1. THE SUBJECT OF THE CONTRACT

Koll offers business customers a service that allows them to make calls so that the recipient sees:

  • caller's name

  • company name

  • reason for the call

With this service, you can make calls:

  • In the Koll app

  • as well as mobile networks and other communication channels

The service may also transmit call-related information via third-party communication channels (e.g., SMS, RCS, WhatsApp).

The service can be used:

  • In the Koll app

  • mobile networks and other communication channels

  • in the future, also via a web browser

  • as well as from third-party systems (e.g., calls made via integrations)

2. DURATION AND TERMINATION OF THE CONTRACT

The Agreement shall enter into force when the Customer accepts these Terms and Conditions and uses the Service.

The contract is valid until further notice or for an agreed period.

Either party may terminate the contract by written notice before the beginning of the next billing cycle.

Kollilla has the right to suspend or terminate your use of the Service immediately if:

  • The customer is using the Service in violation of the law

  • contrary to good practice

  • or in violation of these terms and conditions

3. ACCESS TO THE SERVICE AND RESTRICTIONS

Use of the Service by the Customer requires compliance with these Terms and Conditions and Kollin’s then-current Acceptable Use Policy (“AUP”). The AUP specifies in more detail the permitted and prohibited uses of the Service and is available on Kollin’s website or will be provided to the Customer upon request.

You are granted a non-exclusive and non-transferable right to use the Service for your business needs.

The customer may not:

  • resell the Service without a separate agreement

  • copy, modify, or decompile the Service

  • circumvent technical restrictions

Koll reserves the right to develop and modify the features of the Service.

The customer is responsible for ensuring that all users comply with this agreement.

4. COMPANY PROFILE

Koll will create a company profile for the Customer when the Service is activated.

The company profile includes:

  • the company's official name

  • company's brand name

  • Business ID

  • billing information

  • any brand information (e.g., name, logo, presentation style)

The customer is responsible for:

  • the accuracy of the information

  • that it has the right to use and disclose such information

Koll uses a company profile:

  • for transmitting caller information

  • to enhance messages

  • to provide the service

5. INFORMATION SECURITY AND DATA PROTECTION

Koll complies with the EU General Data Protection Regulation (GDPR).

In the Koll app's internal messaging system, calls and messages are protected by strong encryption methods.

Koll does not record the content of calls.

Personal data may also be processed through integrations, in which case data may be transferred between the Customer’s systems, the Koll service, and third-party systems.

The customer acts as the data controller with respect to this information and is responsible for ensuring that the processing complies with the law.

Note regarding third-party channels:

When messages or data are transmitted via third-party communication channels (e.g., SMS, RCS, WhatsApp):

  • Data security and encryption depend on the channel in question

  • Not all channels offer end-to-end encryption

Processing of personal data:

The customer acts as the data controller with respect to its own customers and contacts.

Koll acts as a processor of personal data.

Third-party communication service providers act as independent data controllers or processors.

If necessary, the parties shall enter into a DPA, which shall form part of this agreement.

6. THIRD-PARTY SERVICES

To provide the service, Koll uses third-party services such as:

  • telecom operators

  • SMS and RCS service providers

  • WhatsApp and other messaging platforms

The following can be transmitted through these:

  • caller's name

  • company name

  • phone numbers

  • reason for the call

  • message content

  • timestamps and delivery information

  • any brand information

The customer agrees that:

  • Information is transmitted through these services

  • These entities process data in accordance with their own terms and conditions

Koll isn't responding:

  • the operation of these services

  • supply reliability

  • information security

The third parties mentioned above may also be used as part of integrations and for placing calls directly from a third-party system.

7. Integrations and External Systems

The Koll service can be integrated with the Customer’s or a third party’s systems, such as:

  • CRM systems

  • CCaaS (Contact Center as a Service) systems

  • IDP (Identity Provider) solutions

  • other customer or communication systems

Data integration

In connection with integrations, Koll may process and transfer data such as:

  • user identification information (e.g., name, username, role)

  • contact information (e.g., phone numbers)

  • customer and contact information

  • call-related information (e.g., reason for the call, timestamps)

  • company profile information

Division of Responsibilities

The customer is responsible for:

  • the implementation and accuracy of integrations

  • that the data processed through integrations complies with the law

  • that it has the right to transfer the data to Koll

Koll replies:

  • In accordance with the agreed terms regarding the operation of the service interfaces

Third parties

Koll isn't responding:

  • the operation of third-party systems

  • on the compatibility of integrations

  • third-party data security

8. SERVICE LIMITATIONS AND AVAILABILITY

Koll strives to provide the Service without interruption, but does not guarantee uninterrupted service.

Koll is not responsible for third parties:

  • from the web

  • operators

  • equipment

This service is not intended for emergency calls.

9. PAYMENTS AND BILLING

  • Pricing for the Service is based on the billing model chosen by the Customer (e.g. per user per month).

  • Invoicing will take place in accordance with the agreed invoicing period.

  • Koll may change its price list by giving at least 60 days' notice.

  • Interest on late payments will be charged in accordance with the legislation in force.

10. INTELLECTUAL PROPERTY RIGHTS

  • Koll owns all intellectual property rights in the Service, including software, brand elements and technical solutions.

  • Customer is not entitled to use Koll's trademarks or other proprietary elements without written permission.

11. LIMITATION OF LIABILITY

  • Koll is not liable for consequential damages such as business interruption or lost revenue.

  • Koll is not responsible for third-party services or disruptions related to the delivery of messages

  • Koll shall not be liable for any misconduct caused by the negligence of the Customer or its users.

  • The limitations of liability also apply to requirements related to information security and data protection, unless otherwise required by mandatory legislation.

  • Koll's total liability to the Customer is limited to a maximum of the amount of the Customer's previous three months' Service Fees.

12. FORCE MAJEURE

The party shall not be liable for any delay or damage caused by a force majeure event over which the party has no reasonable control and whose consequences it could not reasonably prevent.

Force majeure includes, among other things, official regulations, changes in legislation, war, riots, labor disputes, widespread telecommunicationsor power outages, system or network disruptions caused by operators or third parties, and data security breaches to which the party has not contributed.

In the event of a force majeure, the party concerned shall notify the other party without undue delay.

13. GOVERNING LAW AND DISPUTE RESOLUTION

  • This Agreement is governed by Finnish law.

  • Any disagreements will be resolved primarily through negotiation. If no solution can be found, disputes will be settled in the District Court of Southwest Finland.

14. CUSTOMER TESTIMONIALS AND USE OF CUSTOMER NAMES

  • Customer agrees that Koll may mention Customer's company name orally and in writing as part of its sales and marketing activities, including pitches, sales presentations and discussions with potential customers.

  • Koll has the right to list Customer on its website or other materials in "our customer" type listings.

  • Koll will request separate written consent from the Customer, if it so wishes:

    • use the Customer's logo on marketing materials;

    • publish a case study or press release about the Client;

    • produce other visible marketing content that uses the Customer's identifiers.

    • The customer may at any time prohibit the use of the name or logo referred to in this section 11 by notifying Koll in writing. Koll shall discontinue use without undue delay.

    • Mention of the Customer relationship does not imply any right to disclose confidential information relating to the Customer's business.

15. BEHAVIOR, CONTENT, AND RESPONSIBILITY FOR MESSAGES

The Service enables the Customer and its users to send messages, images, and other content, as well as make calls to third parties.

The customer is responsible for all content and communications sent through the Service and for ensuring that the Service is used appropriately, lawfully, and with respect for others.

The following is strictly prohibited on the service:

  • send or transmit inappropriate, offensive, threatening, harassing, or illegal content;

  • send inappropriate, indecent, or offensive images or other visual material;

  • use the Service for harassment, coercion, misrepresentation, or other activities contrary to good practice.

Koll does not moderate, review, or monitor content transmitted through the Service and is not responsible for messages, images, calls, or other communications sent by the Customer or its users.

The Customer agrees to be responsible for any claims, damages, and penalties arising from the use of the Service that result from inappropriate or illegal actions by the Customer or its users.

The customer is responsible for ensuring that they have the appropriate rights and grounds to contact the recipients.

The Customer is responsible for ensuring that the use of the Service complies with the requirements of the applicable legislation on direct marketing, communications, and privacy protection.

Kollilla has the right to suspend or terminate the use of the Service in accordance with section 2 if the Service is used in violation of this section.

16. OTHER TERMS AND CONDITIONS

  • Koll may update these terms and conditions and notify the Customer accordingly. By continuing to use the Service, Customer agrees to the new Terms.

  • If any provision is found to be invalid, this will not affect the validity of the other provisions.

  • The Customer may not transfer the Agreement to a third party without Koll's written consent.