Viewing requests go unanswered
A prospective buyer submits a contact request but won't answer an unfamiliar number – and the viewing never gets scheduled.
All industries
Koll for real estate agencies
Turn an unknown number into an expected call.
An agent's work is built on trust that starts with the very first call. Koll shows the agent, the agency, and the property before the customer even answers. Every contact is based on the customer's own request or consent — and the reason is visible before they answer.
- coverage on mobile numbers – via message
- 100%
coverage on mobile numbers – via message
- apps required for recipients
- 0
apps required for recipients
- service delivered from Europe
- EU
service delivered from Europe
What it costs you right now
Listing mandates are won by whoever is fastest
Scheduling a valuation visit is delayed when the first call isn't recognized. The quickest agent to get through wins the mandate.
Trust has to be rebuilt every time
The customer doesn't know who's calling or which property it's about, so the conversation starts with introductions instead of substance.
Here's how Koll solves it in real estate
The call introduces itself: who's calling, on behalf of which agency, and which property it concerns.
- The agent's and agency's name appear before the call is answered
- The property or topic is stated as the reason for the call
- Works on any mobile number without an app
- The agency manages users and message templates centrally
Examples of call reasons
Viewing
Laura / Kodit Realty – regarding the Kallio two-bedroom
Offer
Kodit Realty – an offer has been submitted on your property
Valuation visit
Kodit Realty – scheduling your valuation visit
Follow-up
Kodit Realty – post-sale documents
What changes
More scheduled viewings
Faster scheduling of valuation visits
Stronger trust from the very first call
A consistent look across the whole agency
Before and after
Here's how contact goes today
- A prospective buyer leaves a contact request on the listing portal.
- The agent calls – only an unknown number shows on the screen.
- The call goes unanswered, the text message unread.
- The viewing slot fills up with other candidates, and this buyer misses out.
- The listing mandate goes to whoever reaches the seller first.
Here's how it goes with Koll
- The call shows the agent's and agency's name.
- The reason for the call names the property: 'regarding the Kallio two-bedroom'.
- The customer answers because they recognize what it's about.
- The viewing time is scheduled on the first call.
- Trust starts building before the call is even answered.
Where Koll helps in practice
Scheduling a viewing
A portal contact request turns into a confirmed viewing.
Valuation visit
A seller who's considering listing is reached before a competing agency gets there.
Offer negotiation
Every missed call during the offer stage costs money – Koll keeps the connection.
Price negotiation and counteroffers
Time-sensitive conversations happen right away, not tomorrow.
Closing and paperwork
Closing preparation needs fast confirmations from both sides.
Follow-up and referrals
Post-sale contact generates referrals and new mandates.
ROI calculator
Koll is not a cost line – see what it returns
Leads, advertising and sales time are already paid for. Koll improves the one moment that decides whether they pay off – and it pays for itself with just a few extra deals. Adjust the numbers to match your own operation; everything is calculated in your browser and nothing is stored.
Your numbers
400
38%
15 percentage points
€4,000
6%
Koll cost / contact (fixed estimate €0.25)€0.25
Messages included: we assume the messaging channel produces as many won deals as the increase in call answer rate — so the Koll effect doubles.
Total / month
€29,130
Per year: €349,560
Investment vs. return
- Estimated Koll spend / month
- €100
- Net gain / month
- €29,030
- Return vs. investment
- 291.3x
Koll pays for itself with just a few extra deals a month.
- Additional answered calls / month
- 60
- Additional mandates or sales / month
- 7.2
- Additional revenue / month
- €28,800
- Answer rate with Koll
- 53 %
And what euros don't show
- The customer knows instantly who is calling and why
- The conversation continues on the customer's terms
- The relationship and its data stay with the company
The calculation is based on your assumptions and is an estimate, not a promise of results.
Book a 30-min demoRollout in four steps
- 01
Verification and WhatsApp number
The agency brings its own Meta business account and a Meta-verified WhatsApp number, and authorises Koll via Embedded Signup. The brand stays with the agency.
One-time
- 02
Agent profiles
Each agent calls under their own name within the agency's identity.
Fast
- 03
Property and situation templates
Viewing, valuation visit, offer and follow-up templates are created inside the agency's own WhatsApp Business Account, where Meta approves them.
Same day
- 04
Usage tracking
We look at which stage of the process sees the biggest improvement in reachability.
Ongoing
How Koll fits your current workflow
Fits your current process
Calls go out from the same phone as before – the information simply travels with them.
Chains and franchises
An agency chain can use a unified identity across its whole network.
Rotating agents
Adding and removing users is managed centrally by the agency.
Privacy and control
Koll is built for the European regulatory environment. Your company decides who may call in its name and what the recipient sees.
- Service delivered within the EU
- Call content is not recorded
- Property details only shared through selected message templates
- The agency decides who calls under its name
Principles of ethical calling
Wanted contact isn't a marketing promise. It's the rule Koll is built on.
Cold calling breaks trust in both directions. Koll is built so the recipient always knows who is calling and why — and decides for themselves how to respond.
We don't call anonymously
The company and the caller are verified. Recipients see a real company and a real person, not a random number.
We don't call without a reason
Every contact carries a reason that is visible before the call is answered. No reason, no call.
The recipient decides
Customers can answer, move the contact to a better moment or decline — without having to pick up the phone.
We don't listen or record
Call content is never recorded or analysed. The service is delivered in the EU and each company manages its own users and data.
Frequently asked questions
- Does the property still show up without an app?
- Yes. The details arrive as a WhatsApp, RCS or SMS message alongside the call, giving 100% coverage across mobile numbers. Your company name doesn't appear in the phone's native call screen — the identification arrives as a message next to the call.
- Can each agent have their own profile?
- Yes. The agency manages users, and each agent calls under their own name within the company's identity.
- How is data privacy handled?
- The service is delivered within the EU and call content is never recorded.
- What do we need to provide for WhatsApp messaging?
- Your own Meta Business Portfolio and WhatsApp Business Account, a Meta-verified number (existing or separate), an approved brand profile with company name, logo and website, and authorisation for Koll via Meta's Embedded Signup. Messages are delivered as Koll SmartCards and are included in your calling team's fixed-price package. Recipients need a valid opt-in. Your current WhatsApp Business app on the phone can keep running (Coexistence).
- Can the property address appear in the reason for calling?
- It can, but we recommend a more general phrasing like 'regarding the Kallio two-bedroom' – the agency decides.
- Does this work for solo agents?
- Yes. Verification is done for the business regardless of size.
- Does the call still show up on older phones?
- Yes, because the information can also be delivered as a message alongside the call.
Other industries
See what your agent's call looks like to a customer.
Book a 30-min demo and see exactly where in your process Koll delivers the most value.