In a dealership the phone is still the most important tool. Service reminders, booking maintenance, trade-in offers, test drive confirmations, parts arrival notices. Most of these calls are useful to the customer – and most of them still show up on their screen as an unknown number.
Nobody avoids a service reminder. They avoid an unknown number.
Before: a number without context
- An unknown mobile number in the middle of the working day.
- The assumption is a sales call, so it goes unanswered.
- The service advisor calls again tomorrow. And the day after.
- The booking never happens, even though the customer wanted it.
After: an identified contact
When the same call arrives identified, the customer sees the dealership name, logo and reason before touching the screen. Answering is no longer a risk.
Nova Motors
Scheduled service is due – two available slots to choose from
Nova Motors
Your trade-in valuation is ready – about 5 minutes
Want to see this on your own phone?
We'll call you with Koll – exactly the way your customers see it.
What it means in the numbers
Workshop utilisation, test drive show-up rate and used-car turnover all depend on the same thing: is the customer reached on the first attempt? When the answer rate rises, more bookings fit into the same day without making more calls.
- Fewer attempts per booked service slot.
- Fewer no-shows when confirmations arrive identified.
- Fewer unanswered call-back requests.
- A better customer experience before anyone enters the showroom.
The brand is built in the showroom, but first contact increasingly happens on the phone. It should look just as good there.